Question 1

How do I create a new account?

Accepted Answer

Click Sign Up in the top-right, fill in your name, contact info, and location, agree to the terms, and confirm your email to activate your account.

Question 2

How do I set up my profile?

Accepted Answer

After signing in, open Settings from the account menu to add your bio, photo, and the roles you want to participate as (entrepreneur, investor, donor, etc.).

Question 3

What should I include in my bio?

Accepted Answer

Share who you are, what you're working on, and what kind of collaborators, backers, or opportunities you're looking for. Keep it clear and specific.

Question 4

Do I need a contract?

Accepted Answer

Yes. Whether you are a location owner, team player, investor, or angel investor, we highly recommend having a formal contract in place to protect your interests and prevent future disputes.

Question 5

How does the Location Owner role work?

Accepted Answer

Don't let your space sit idle. Turn it into opportunity. List your property on Location Owner today. Search for passionate entrepreneurs, connect with team members, and get the funding you need to kickstart your next business.

Question 6

What does it mean to pre-order?

Accepted Answer

A pre-order lets backers reserve a product before it's produced. Funds help the creator manufacture and ship the item once the campaign goal is met.

Question 7

Does my campaign have a time limit?

Accepted Answer

Not at all! Take all the time you need to reach your goal — we never set time limits on campaigns.

Question 8

How can I reset my password?

Accepted Answer

On the login page, click Forgot Password and follow the emailed link to set a new password.

Question 9

How do I update my email address?

Accepted Answer

Go to Settings > Account to change your email. You'll need to verify the new address before it becomes active.

Question 10

Can I delete my account?

Accepted Answer

Yes. Contact support@teamon.com from your registered email and we'll process the deletion within a few business days.

Question 11

Why am I not receiving verification emails?

Accepted Answer

Check your spam folder and confirm your email is spelled correctly. If it still doesn't arrive, request a new one or contact support.

Question 12

I'm getting a 'Network Error' when saving my campaign.

Accepted Answer

Check your internet connection, refresh the page, and try again. If the issue persists, your draft is usually preserved — contact support if it isn't.

Question 13

Images are not uploading correctly.

Accepted Answer

Ensure images are under 10MB and in JPG, PNG, or WebP format. Try a different browser or clear your cache if uploads keep failing.

Question 14

How can I reach customer support?

Accepted Answer

Email support@teamon.com and our team will respond as quickly as possible.

Question 15

What are your typical response times?

Accepted Answer

We aim to respond to all requests within 1–2 business days.

Question 16

Do you offer phone support?

Accepted Answer

Not at this time. Email is the fastest way to reach us and get a documented answer.

How can we help you?

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